Further Information

East Dorset Citizens Advice Leaflets:


We have a series of 20 leaflets, produced in-house, which are listed below. If you select any title, the leaflet will appear as a double web-page, with links to other useful information. Printed copies can also be obtained from our Wimborne office (01202 884738). To print them yourself, use the settings on your printer for Landscape > Print on both sides (flip on short edge). You can then fold the leaflet into three. If you print the leaflet, you will, of course, not be able to open the links.

Family Questions

Help with Food, Heating and Immediate Issues


Power of Attorney

Separation and Divorce

Employment Questions


Your Rights at Work


Benefits for People who are Sick or Disabled

Maternity Rights and Benefits

Pensions and Pension Credit

Tax Credits

Universal Credit – Avoiding Problems

Consumer Rights - Goods

Consumer Rights - Services


Finding Rented Accommodation

Housing Options for Older People

Tenancy Problems

Greenhill Guides:

We also have several of our own detailed guides about claiming disability benefits. These are particularly useful for people who are about to complete a benefit claim form or who have not received the benefit award that they think they deserve. You can download the guides from the titles shown below and if you have a printer that will print in booklet form, you can convert the web pages into a booklet. Copies of the booklet can also be obtained from our Wimborne office.

How to Claim DLA and Attendance Allowance Successfully

How to Claim Universal Credit Successfully

How to Claim E.S.A. or Universal Credit If You Are Too Ill Or Disabled To Work Successfully

How to Claim the Personal Independence Payment Successfully

In addition, the following guide provides a summary of the help that people with disabilities may find useful:

A Guide to Help People with Disabilities in Bournemouth, Poole and East Dorset



Benefit calculators:

Entitled to - http://www.entitledto.co.uk/benefits-calculator/startcalc.aspx?e2dwp=y

Turn2us - http://benefits-calculator.turn2us.org.uk/AboutYou?utm_source=BAdviser&utm_medium=referral&utm_campaign=GovUK


Debt and Money



Citizens Advice - https://www.citizensadvice.org.uk/debt-and-money/

National Debtline for standard letters - https://www.nationaldebtline.org/EW/sampleletters/Pages/default.aspx

National Debtline for fact sheets - https://www.nationaldebtline.org/EW/information/fact%20sheet%20library/Pages/default.aspx


Financial complaints and reclaiming charges:

Money Saving Expert - http://www.moneysavingexpert.com/

Claiming money through the courts:

Citizens Advice –  https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/small-claims/

Gov.uk - https://www.gov.uk/make-court-claim-for-money




Rights at work and when work comes to an end 

Citizens Advice - https://www.citizensadvice.org.uk/work/

ACAS - http://www.acas.org.uk/index.aspx?articleid=1339




Citizens Advice - https://www.citizensadvice.org.uk/housing/

Shelter - http://england.shelter.org.uk/get_advice

Local Authority - https://www.dorsetforyou.gov.uk/housing?utm_source=D4U&utm_campaign=Housing&utm_medium=homepagelink


Citizens Advice - https://www.dorsetforyou.gov.uk/housing?utm_source=D4U&utm_campaign=Housing&utm_medium=homepagelink

Shelter - http://england.shelter.org.uk/housing_advice/homelessness/guide/get_help_from_your_council_when_homeless/overview

Gov.uk - https://www.gov.uk/emergency-housing-if-homeless

Local Authority - https://www.dorsetforyou.gov.uk/article/424701/Are-you-homeless


Gov.uk - https://www.gov.uk/browse/housing-local-services/landlords

Neighbour problems

Citizens Advice - https://www.citizensadvice.org.uk/housing/problems-where-you-live/

Mediation Dorset - http://mediationdorset.co.uk/public/index.php




Relationship problems

Citizens Advice - https://www.citizensadvice.org.uk/family/ending-a-relationship/

AdviceNow - http://www.advicenow.org.uk/tags/separation-divorce-and-dissolution-civil-partnerships


Citizens Advice - https://www.citizensadvice.org.uk/family/children-and-young-people/

CAFCASS - https://www.cafcass.gov.uk/

Local Authority - https://www.dorsetforyou.gov.uk/fis

Social Care

Citizens Advice - https://www.citizensadvice.org.uk/family/looking-after-people/social-care-and-support/

Age UK - http://www.ageuk.org.uk/home-and-care/

Local Authority - https://www.mylifemycare.com/


Citizens Advice - https://www.citizensadvice.org.uk/family/death-and-wills/

Gov.UK - https://www.gov.uk/after-a-death

Power of Attorney

Citizens Advice - https://www.citizensadvice.org.uk/family/looking-after-people/managing-affairs-for-someone-else/

Office of the Public Guardian - https://www.gov.uk/government/organisations/office-of-the-public-guardian




Citizens Advice - https://www.citizensadvice.org.uk/consumer/




Citizens Advice - https://www.citizensadvice.org.uk/immigration/

Gov.uk - https://www.gov.uk/government/organisations/uk-visas-and-immigration




Citizens Advice - https://www.citizensadvice.org.uk/health/


NHS Complaints


Citizens Advice - https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/

Dorset Advocacy - http://www.dorsetadvocacy.co.uk/advocacy/nhs-complaints/